Here at Buy Tuning, we believe in the products we sell and are very proud of the services we provide to all of our customers. However, if for any reason you aren’t satisfied with your order, please read the relevant section(s) within the policy to claim a refund or request an exchange from us.
The following are policies regarding the handling of returns and warranty coverage for products purchased from Buy Tuning.
Returns
General items shipped from Buy Tuning can be returned within 14 calendar days of receipt of shipment in most cases. As long as you return the product within this time period, and without any missing components or damage, you will be eligible for a refund on your return.
If you have purchased an automotive item shipped from and sold by Buy Tuning that is defective, we will either replace the product or refund its cost.
How to return
Notify us by email at support@buytuning.com that you want to return something and you will be provided with the instructions. Please note that your request has to consict pictures of the product.
Purchases that are not refundable/exchangeable:
- any product not purchased from Buy Tuning;
- сustomized products;
- products that were used and installed;
- products without original packaging and all accessories.
The receipt and the automotive item’s original packaging are required for all returns and exchanges. When returning products ensure they are securely packaged as Buy Tuning cannot be held responsible for damaged or lost returns. Please note that buyers will be responsible for paying for their own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once your items have been returned to us and confirmed they meet the return conditions, we will issue a refund within 7 business days. You will receive an email notification as soon as the refund has been processed which is also confirmation that your money is on its way back to you. Buy Tuning issues refunds through the same method of payment as the original payment or via Wire transfer, Zelle, Paypal and Venmo.
Currently, Buy Tuning doesn’t provide a physical exchange or return.
